Privacy policy

Alice Fantaisie (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase through our online store. 
By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect 

We collect the following types of personal information:

a. Information You Provide Directly 
  • Name 
  • Email address 
  • Phone number 
  • Shipping and billing address 
  • Payment information (processed securely via third-party providers) 
  • Order history and preferences 
  • Messages or inquiries sent to our customer service 

b. Information Collected AutomaticallyWhen you browse our website, we may collect:
  • IP address 
  • Browser type and version 
  • Device type and operating system 
  • Pages visited and time spent 
  • Referring website or search engine 
  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your personal information to:
  • Process and fulfill your orders 
  • Communicate with you about your purchases or inquiries 
  • Provide customer support 
  • Send promotional emails (only with your consent) 
  • Improve our website, services, and user experience 
  • Detect and prevent fraud or misuse 
  • Comply with legal obligations

 

3. Sharing Your Information

We do not sell your personal data. We may share your information with:
  • Service Providers: Payment processors, logistics partners, IT support, and marketing platforms who help us operate our business.
  • Legal Authorities: When required by law, regulation, or legal process. 
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, 
  • your data may be transferred as part of that transaction.
  • All third parties are required to handle your data securely and only for the purposes specified.

4. Data Retention 

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. You may request deletion of your data at any time (see Section 7). 


5. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.


6. Cookies & Tracking Technologies 

We use cookies and similar technologies to:
  • Remember your preferences 
  • Analyze website tracic and usage 
  • Personalize content and ocers 
You can manage your cookie preferences through your browser settings. Disabling cookies may acect site functionality.


7. Your Rights 

Depending on your location, you may have the right to:
  • Access the personal data we hold about you - Correct or update inaccurate information
  • Request deletion of your data 
  • Withdraw consent for marketing communications 
  • Object to or restrict certain types of data processing To exercise these rights, please contact us at: af@alice-fantaisie.com  

8. Marketing Communications 

If you opt out to receive our newsletter or promotional emails, you can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly.


9. Third-Party Links 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.


10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.


11. Changes to This Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website after changes means you accept the revised policy. 


12. Contact Us 

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us via email at af@alice-fantaisie.com.Thank you for trusting Alice Fantaisie. Your privacy matters to us.